While remaining true to the unique C2C service delivery model, program providers act in the best interests and health of fellow staff, the youth, and the families they serve. C2C adheres to public health guidelines put in place by Chicago Public Schools, the State of Illinois, and the City of Chicago. The program is committed to ensure that families receive basic needs services throughout the duration of the crisis, as they are the core of the C2C community.
Children’s Home & Aid’s behavioral health staff, known as coaches, are implementing telehealth services and troubleshooting technology challenges to connect with youth and offer group therapy sessions virtually. Meanwhile, Youth Advocate Programs’ advocates have developed standards to communicate with youth remotely, limit the number of in-person interactions, and ensure families have essential supplies such as PPE and groceries. They also collaborate directly with Chicago Public Schools to ensure youth can learn in this new virtual environment as optimally as possible.